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Australian Institute of Technology”(AIT) is a private Registered Training Organisation (RTO) operated and owned by Mr Wilson Smith and close family members. The RTO specialises in IT & Business courses for international and domestic students.

The RTO started a few years back after Wilson was made redundant from Department of Education & Training. In-order to utilise his skills and experience Wilson decided to setup an RTO and in this process he was helped by his wife who was a retired school teacher.

The RTO started with just Wilson and his wife, however as they started to add more students, additional staff were hired. Initially all information regarding students, staff, agents, admissions, enrolments etc. was maintained using paper based files. All processes and systems within the RTO were manual; however these have started taking their toll on Wilson and his retired wife. As the RTO grew the compliance requirements increased and accurate capturing and reporting of data became extremely critical. As the RTO grew in popularity Wilson decided to expand operation to Gold Coast, Sunshine Coast and in Brisbane.

Current Manual Process

Student approaches AIT directly or via an agent to discuss admission options and provides bio demo information, contact details, copies of passport, visa status, English language proficiency results and previous qualifications.

AIT staff prepare offer letter depending upon the program and campus selected by the student and send this to the student or agent requesting the offer letter. If the student accepts the offer then fees is collected and a COE (Confirmation of Enrolment) is issued to the student / agent concerned. The student then arrives at AIT and their enrolment is completed and they start their program by attending face to face classes. Attendance of students is tracked during their study. Subsequently as students’ progressprogramtheir gradesthrougharerecorded fortheeach course. Once the student finishes all required courses they can apply to graduate.

The recruitment agents are paid commission for recruiting students for the RTO. The agents are required to submit invoices for the students they have recruited. The RTO checks these invoices for accuracy and invoices are paid past the census date.

Details that are currently manually recorded are:-

Student name, address, contacts details (phone, mobile, email) Visa & Passport Details

Details of offers applied, received

Details of Fees paid by student to the RTO

Details of COE issued like COE Number, COE Date, COE Duration & Fees Student previous educational documents

Student English Proficiency Results (Like IELTS or PTE or OET Exam results) Visit & Call Notes of all interactions with students

Reminders set by staff to follow-up offers, COE or payments List of agents

Students referred / recruited by each agent.

List of students enrolled and the courses they are enrolled in Student grades

Student completion and graduation Student attendance

Agent commissions and payments


All invoices are processed manually using pen and paper and outstanding commission payments from agents are tracked using excel sheets and by setting reminders in Microsoft Outlook. This is often causing duplicate payments or over payment of agent commissions.

Problems with the Current System

Only one staff member can access important information at a time which causes bottlenecks especially if staff are away

There is some duplication with paper and excel records

Records are held in computer applications plus in paper form
The system does not provide an effective means for keeping deadline details

Due to these problems, student’sdataandagent commission’sdataarenotbeing properly captured or tracked and the accrediting body has expressed concerns.

Desired System

Wilson wants to have a system so that students can lodge online applications for admissions, and the system can be accessed by AIT’s recruitmentAgentsmustagentsbeabletolog intoasthe systemwell. to lodge online applications, attach documents, track status of applications and lodge online claims

for commissions.

Wilson decides to engage you as a software consultant. He has hired your company, Global Business Systems as consultants to carry out analysis and develop the specifications for an automated Student Management System (SMS) that covers all aspects from prospecting, admission, enrolment to graduation. The system also must cater for agents to lodge online applications, lodge and track agent commission claims.

Wilson has earmarked a budget of $150,000 for this project with a discount rate of 5%. He estimates that the new system will help in reducing staff cost by $2,500 per month and save overpaid agent commissions by at least another $4,000 per month thus increasing overall profitability by $6,500 per month. Maintenance cost could be estimated at around $500 per month.

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