The library board wants to investigate self-service kiosks in more detail. They want to be sure that the kiosks will enforce these two rules: (i) a patron may not have more than 10 items checked out at any time, and (ii) patrons may not check out any materials if they owe $5 or more in fines.
- Write a short (not more than 750 words) narrative that describes the kiosk check-out process.
- Illustrate the check-out process using your choice of workflow diagram, activity diagram, or flow chart. Explain why you selected that type of diagram.
- The library’s IT department could create its own software for the kiosk or purchase an off-the-shelf system. Prepare a detailed list of the benefits and drawbacks for each option. Recommend one option and explain your reasoning.
- Identify an ethical, legal, or cultural issue that may arise in connection with these kiosks. Suggest how it could be addressed.